STAR+PLUS Value-added Services

STAR+PLUS Value-Added Services

Value-Added Services are effective September 1, 2026 to August 31, 2027.

Restriction and limitations may apply. If you have any questions,call Member Services toll-free at 1.888.435.2850.

Extra Help with Getting a Ride

Additional riders allowed to accompany members on trips.
Rides to food bank/food pantry, grocery shopping, 羞羞视频 sponsored events & senior recreational events.

Disease Management

Adults not in a Nursing Facility ages 18 through 85 in 羞羞视频鈥檚 DM program with diabetes and high blood pressure can get a $50 gift card if their high BP is under 140/90 and A1C is under 8.
Members not in a Nursing Facility ages 18 through 85 with high blood pressure or diabetes in 羞羞视频鈥檚 Disease Management program, and an A1C over 8, can get one FarmboxRX (fresh produce) each year.

Dental Services聽

Two routine dental exams per year up to $600 with teeth cleaning, x-rays, (once annually), non-surgical extractions and emergency exams (limited) for Members 18 and older.

Extra Vision Services

Members ages 18 through 200 can choose $150 allowance toward upgrades from standard eyewear once every 24 months for frames, lenses, contacts or fitting fees.

Help for Members with Asthma

Members with Asthma or COPD in 羞羞视频鈥檚 Disease/Case Management program get:

Asthma educational materials.
One allergy-free mattress cover.
One allergy-free pillowcase.

Extra Help for Pregnant Women聽

Pregnant Members receive a $25 gift card for completing a prenatal checkup within 42 days of enrollment.
$25 gift card for a postpartum visit done 21鈥�84 days after giving birth.
Members use the ProgenyHealth app to track their pregnancy, chat with a case manager, see your baby grow, set health goals, and make a birth plan with helpful support.

Home Visits聽

STAR+PLUS non-waiver Members ages 18 through 200 can get 8 hours of in-home respite care when they enroll. They can get 16 more hours after 90 days.
Non鈥慦aiver Members get a companion who can visit, help with chores and errands, and give rides to appointments. You can get up to 48 hours of help each year.

Health and Wellness Services

10 Home delivered meals for STAR+PLUS non-waiver Members after getting out of the hospital.
Access to a nutritionist to assist with dietary education and weight loss.
Free pill organizer.
Free blanket for newly enrolled. STAR+PLUS nursing facility Member.
Free digital, large print clock for newly enrolled STAR+PLUS nursing facility Member.
Free pair of non-skid socks enrolled STAR+PLUS nursing facility Member.
羞羞视频 will give members a free flashlight to help them stay safe.
Free lighted magnifying glass with 羞羞视频 logo.
Free photo frame with 羞羞视频 logo.
Members can get $100 for an annual BakerRipley membership for exercise and skill-building. Members must be active and live in Harris County.
Adults ages 21 through 40 and high school seniors ages 17 through 20 in the MBCC (Medicaid for Breast and Cervical Cancer) program can apply for our CareerReady scholarship program.

Healthy Play and Exercise Programs

Nursing Facility based Members ages 18 through 200 get a free exercise kit, which includes:
- One medium resistance band.
- One heavy resistance band.
- And a pedometer to help track their steps.
Non-waiver (members who live in the community) ages 18 through 200 can get a free pedometer to help them track their steps upon request.

Gift Card Program

Get rewarded for your healthy behaviors:

Members ages 18 through 200 get:聽
- $85 for biannual HbA1c tests.
- $30 for yearly diabetic eye exams.
- $30 for diabetes screening with antipsychotic use.
- $30 for annual mammograms.
Non-waiver (All members living at home) get:
- $50 for age 45 through 75 who get a colorectal test every 3 years.
- $30 for members ages 18 and up with diabetes who get a yearly kidney check.
Non-waiver Non-dual eligible (Members living at home) get:
- $35 for women 21 through 64 who get a Pap test every 3 years.
.Non-waiver Dual eligible (Members living at home) get:
- $20 gift card for yearly flu shot.
- $20 gift card for seeing their doctor within 7 days after physical health hospital stay.
- $20 gift card by taking their statin, keeping cholesterol under 200, and getting two lipid tests annually.

Online Mental Health Resources

Members ages 18 through 200 who have a smartphone, computer, or tablet can access online mental health care, including therapy and doctor visits, through telehealth.
Members 18 through 200 can get access to a mental health online companionship tool.聽
Members ages 21 through 32 can get Online mental health services including, individual and group therapy, aftercare services and medication management.

Extra Foot Doctor (Podiatry) Services

Diabetic members not in a nursing facility and non-dual aged 18 through 200 get diabetic shoe insoles for members with diabetes and enrolled in 羞羞视频鈥檚 Care Management or Disease Management program.

Inpatient Follow-up Incentive Program

Non-waiver Members (Members living in the community) age 18 through 200 can get a $50 gift card for a follow-up visit within 7 days after a mental health hospital stay.
Plus $50 more for a second visit within 30 days.

* Restriction and limitations may apply

Texas STAR+PLUS Plan

Care Terminology

Service Area Map

Value-Added Services

Member Resources

MTM Health Transportation

Cell and Gene Therapy Access

HHSC Notifications

Member Advisory Group

Member Handbook – English

Member Handbook – Spanish

Nursing Facility Member Handbook English

Nursing Facility Member Handbook Spanish

Prior Authorization Information

Provider Directory

Right for Your Patient

Member Rights and Forms

Abuse Neglect and Exploitation

Appeals Process

Complaint Process

Enrollee鈥檚 Other Health Plan Coverage LHL139

External Medical Review Process

Fraud, Waste, and Abuse

HIPAA Authorization Form

HIPAA Authorization Form Vietnamese

HIPAA Authorization Form Simplified Chinese

Is IOP Right for Your Patient?

Language Assistance

Member Rights and Responsibilities

Notices of Privacy Practices (NOPP)

Privacy Notice

State Fair Hearing Process

STAR+PLUS Contract

General Information

Availability of Material in Alternate Formats

24 Hour Nurse Advice Line

Hotline Numbers for Providers and Members

How to replace a lost or stolen Member ID card

Helpful Phone Numbers

Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired

24 hours a day, 7 days a week, Monday 鈥� Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.

Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.

Service Coordination Team
Local: 713.295.5004听 Toll Free: 1.888.435.5150聽 | TTY 7-1-1 for Hearing-Impaired.

Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays.

After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.

In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1

Additional Contact Numbers