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Crisis Central

Crisis Central

Valued ÐßÐßÊÓÆµ Member

From our family to yours, we want you to know we are here for you and sincerely hope that you and your family are safe. Your well-being is most important to us. If you need to find disaster assistance, call 2-1-1. 

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  • All Members:
  • CHIP and Medicaid Members:

State Resources

The state of Texas has set up the following webpages where you can find more information.

  •  – Winter weather safety tips
  • – Check road conditions
  • – Find local warming centers
  • – General readiness information

Help for ÐßÐßÊÓÆµ Members During Severe Weather

If you’re a ÐßÐßÊÓÆµ Member and bad weather like storms, power outages, wildfires, or other natural disasters are affecting your area, we can help you.

Need Medical Supplies? If you live in an area that has been officially declared a disaster and you need to replace important medical equipment or supplies, you can get replacements from any available supplier. If you have trouble finding one, call Member Services, and we’ll help you.

Contact Us

For help, reach out to ÐßÐßÊÓÆµ Member Services. We’re here to support you during this tough time.

  • CHIP/STAR Members: 713.295.2294 or 1.888.760.2600 (TTY 7-1-1)
  • Marketplace Members: 713.295.6704 or 1.855.315.5386 (TTY 7-1-1)
  • Medicare (D-SNP) Members:713.295.5007 or 1.833.276.8306 (TTY 7-1-1)
  • STAR+PLUS Members: 713.295.2300 or 1.888.435.2850 (TTY 7-1-1)


In an emergency, call 9-1-1.

My Member Account: If you can get on the Internet, create or log in to your . Through your account, you can e-mail, chat, and text with us. You can also manage your benefits.

  • Print a temporary card
  • Find a doctor or pharmacy near you
  • Change your Provider
  • View your benefits and claims

Medical Advice Line: Call 24 hours a day, 7 days a week. 

  • CHIP and STAR: 1.888.332.2730
  • Marketplace: 1.833.955.1528
  • D-SNP: 1.833.276.8306
  • STAR+PLUS: 1.800.206.9052
  • TDD: 7-1-1

Telehealth (Teladoc): Call 24 hours a day, 7 days a week.

For Marketplace Members with this benefit and for D-SNP Members

  • Toll-Free: 1.800.835.2362
  • Teladoc.com: Set up an account to access.

Prescriptions: Call ÐßÐßÊÓÆµ.

  • CHIP and STAR: 1.888.760.2600
  • Marketplace: 1.866.333.2757
  • D-SNP: 1.833.276.2306
  • STAR+PLUS: 1.888.435.2850
  • All Members:

Behavioral Health: If you are a Member or you are caring for a Member who is experiencing a life-threatening mental health emergency, please call 9-1-1 or go to your nearest emergency room for help. 

ÐßÐßÊÓÆµ also provides 24 hours a day, 7 days a week support through our Behavioral Health Crisis Line. These numbers are also on the back of your ID card.

  • CHIP and STAR: 1.877.343.3108
  • Marketplace: 1.855.539.5881
  • D-SNP: 1.855.539.5881
  • STAR+PLUS: 1.877.343.3108

Why Choose ÐßÐßÊÓÆµ?

As a local nonprofit health plan, ÐßÐßÊÓÆµ gives you plenty of reasons to join our ÐßÐßÊÓÆµ. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, ÐßÐßÊÓÆµ is always working life forward for you and your family.

“I always tell people to choose ÐßÐßÊÓÆµ. I tell them it’s the best health insurance they will ever be with.â€

– Chandolyn
Member of ÐßÐßÊÓÆµ

Cobertura que demuestra
que tú importas.

Ya sea que se trate solo de ti o de toda tu familia, encuentra hoy mismo una cobertura médica asequible y confiable. ¡Ya llegó la Inscripción Abierta del Mercado! ¡Llame ahora! 832.501.3254